Returns

If you are unhappy with our products for any reason, you will just need to contact us by email at info@accent5.com to request a refund. All refund requests must be made within 25 days of receipt of your order.

You will need to return the items back to us in perfect unused condition, in the original packaging and within 14 days of receipt of the written notification of the return or exchange of goods along with your reference number.

If the goods are returned to us damaged - deductions will be made of diminished value of the items. This does not affect cancellations or your statutory rights.

You will be responsible for the cost of returning the goods to us, and will remain responsible for all returned goods until they reach our location. Please make sure you pack the item/s in their original packaging which is specifically made for the items safe transport.

If you require our courier returns collection service for returning items then we can help arrange this for you at additional charges.

Please ensure that you have a proof of postage certificate when returning any part of your order, together with any necessary insurance cover against loss or damage.`

**Please note we will not be able to offer a refund if the item arrives to us damaged due to poor packaging, so please ensure you use the original packaging provided with the item/s and include adequate insurance cover when returning items to us.

As soon as we receive the returned goods in perfect condition, we will start the refunding process (minus any delivery charges where applicable). We will provide a refund within 14 days from successful return of the good to us.

We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us in writing as soon as possible and in all cases within 2 days of receipt of damaged items so that we can resolve the problem. We will cover the costs and arrange for the return of faulty products. We will not be held responsible for any damage claims after 2 days of receipt of the goods.



For damaged / faulty items we will require photographs of any damages of the packaging on both the interior and exterior, damages of the items, and a written description of the damages to allow us to assist in resolving the issues for you.

For any self-assembly products it is important that you follow all instructions very carefully as we do not accept responsibility for any self-assembly goods that are damaged due to instructions not being followed correctly. Please ensure that you check all parts are provided before assembling.

1. Contact us by email at info@accent5.com to request a refund / return.

2. Once we have confirmed your refund you will then be responsible for the cost of returning the goods to us.

3. If you require our courier returns collection service for returning items then we can help arrange this for you at additional cost. Alternatively, if you prefer to return the item yourself, please contact us and we will share our return address with you.

4. Please ensure you include your order reference number on your return.

You can get in touch via email at info@accent5.com or give us a call on 020 3538 6161 if you wish to cancel your order.